Operations Manager - Infrastructure


Spokane, WA, US, 99212

Graham is a growing, dynamic and innovative construction solutions provider with history of success dating back to 1926. As an employee-owned company, you’ll be able to capitalize on our collective success by becoming an owner yourself. You’ll also be able to take advantage of professional development, learning and growth opportunities, while working on exciting, leading-edge projects.

 We are seeking top tier talent to further strengthen our capabilities. We provide a collaborative and caring culture and the necessary tools and support for you to succeed, both personally and professionally. If you’re eager to work on innovative projects, be part of a great team and become an employee-owner, Graham is the place for you.

 As a member of our Infrastructure group, you will provide insight and innovative construction solutions to ensure the successful execution of various infrastructure projects, such as: roadways, highways and interchanges; bridges and overpasses; water and wastewater treatment facilities; transmission lines; general/public transportation including airports, seaports and light rail transit lines (LRTs); and conventional and alternative power generation like wind farms and district energy facilities. You will also further hone your skills operating under various delivery methods including Design-Build, P3 (Public-Private Partnership), Construction Management and IPD (Integrated Project Delivery).



Serves as the senior company representative with accountability and responsibility for leading large, multi-discipline teams through the phases of projects from bidding to building to project closeout. The incumbent’s focus regarding scope and complexity is predominantly in  Construction Projects with annual revenues between $20–40M. The incumbent is responsible for a portfolio of projects in high-density work areas where the market-specific experience and expertise is significant. Essential functions include leadership, customer focus, project planning and start-up, project financials, project preconstruction, project execution and closeout, HSEQ, and a relentless focus on meeting and exceeding customer needs and expectations. 


Essential Functions


  • Engage Preconstruction in preparing, revising, and monitoring information regarding reports related to costs involved in developing project budgets.
  • Oversee the estimating process for projects, utilizing experience and expertise to determine and mitigate risks.
  • Oversee the subcontracting process, which includes facilitating initial scope review meetings, finalizing agreed processes, developing subcontract scopes of work, and managing the subcontract distribution and final execution process.
  • Oversee the process of determining the quantity of budget estimates / deliverables to clients.
  • Oversee project administration and operations.
  • Ensure that project schedules, milestone dates, and closeout checklists are prepared and maintained during the project lifecycles.
  • Establish relationships and communication tools as needed with suppliers and other key project personnel to verify that materials, supplies, tools, equipment, and personnel are obtained and / or delivered when necessary.
  • Reallocate resources accordingly to best accommodate various project needs at a given time.
  • Approve and communicate the performance standards and metrics by which teams will be measured against.
  • Ensure that project sites and company assets are secure and maintain a safe and respectful working environment at all times.
  • Assist project managers with subcontractor disputes.

Planning and Process

  • Adhere to the Operations Manager role and responsibilities as it relates to governance and outlined in the Graham Management System (GMS).
  • Oversee all project estimates, tenders, and submissions.
  • Manage a portfolio of projects of varying types.
  • Oversee the development of an organizational and responsibility matrix at the start of projects.
  • Direct and approve project resources required (e.g. people, tools, equipment, materials, internal and external services).
  • Oversee the review of contract documents with project participants to ensure terms are clear on deliverables, which will ensure project work will be completed on time and within budget.
  • Communicate objectives for critical milestones, budget, schedule, and client satisfaction measurements to project team members.
  • Develop regular status reports for company executives and project steering committees detailing status of projects and recommending actions to be taken.
  • Oversee project forecasts and prepare variance reports / notes.

Financial Accountabilities

  • Develop and recommend short-term operating budgets, and assist the Operations Director with long-term planning where required.
  • Recognize and leverage Graham's techniques and processes for tracking progress and work to address and solve complex financial models for large scale projects.
  • Understand the requirements of owner's contracts, including bonds, fees, notifications, schedules, reporting, and costs.
  • Make commitments (i.e. contractual, spending, or purchasing) on the company's behalf as described in the Corporate Authority Matrix:
    • Contract Change Orders: up to $100k
    • Waiver Subcontractor security requirements: up to $200k
    • Subcontract Change Orders: up to $100k
    • Short Form Subcontracts: up to $50k
    • Purchase Orders: up to $100k
    • Purchase / Sale of Capital Assets: up to $100k in value

Client Focus

  • Oversee and understand commitments being made to clients, and Graham’s associated risks.
  • Establish and maintain relationships with public and private sector clients, construction joint-venture partners, financing partners, key specialist subcontractors, as well as other stakeholders such as design teams, suppliers and user groups that reflect and support Graham core values.
  • Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting or exceeding customer requirements and expectations.
  • Negotiate skillfully in tough situations with internal and external parties by winning concessions without damaging relationships and being direct and diplomatic.
  • Actively participate in industry, client, and community relations to enhance and promote Graham.
  • Proactively and aggressively seek new business opportunities through relationships.


  • Demonstrate HSE and Quality behaviors that reflect corporate expectations of Actively Caring and Road to Zero.
  • Take personal responsibility both for own health and safety, and that of other workers, visitors to the site(s), the community, and the environment.
  • Take responsibility for the development, implementation, and execution of Project Specific Safety Plans (PSSPs).
  • Ensure HSE has equal status through all phases of the projects prior to any construction approval and during execution.
  • Monitor and measures HSE goals and expectations using Key Performance Indicators (KPIs).
  • Know and comply with client requirements, Occupational Health and Safety Regulations, and all applicable government laws and regulations.
  • Review, approve, and close out all incidents to support Continuous Improvement (CI) processes and feedback for the HSE MS.
  • Ensure that Project Quality Risk Assessments (PQRAs) are conducted for the project upon award of project contract.
  • Ensure implementation of the PSQP on project sites by all project stakeholders.
  • Review the Field Surveillance Reports (FSRs) and initiates non conformance reports (NCRs) based on analysis and severity of findings.
  • Ensure that Quality KPI data for projects is documented.


Education, Experience and Knowledge

  • Degree in Construction Management, Engineering, Business or a related field or equivalent.
  • 10+ years of experience. Depending upon the project size, scope, and complexity of the years of experience may vary.
  • Ability to assist with more than one project at a time.
  • Strong presentation skills and verbal / written communication skills.
  • Commitment to quality and safety, and ability to evaluate project-related processes and make necessary changes to meet and exceed internal and external customer expectations.
  • Strong leadership skills with ability and willingness to face challenges, solve problems, and motivate others, while maintaining effective relationships with customers by meeting or exceeding requirements and expectations.
  • Proficiency using a computer and communication tools such as email, internet, and Microsoft products.
  • Proficiency using scheduling and project management software.
  • Ability to lead and analyze estimates and prepare tenders and proposals.
  • Estimating experience is an asset.



Compensation and Benefits:

  • Opportunity for ownership and increased income through dividends and share equity increases
  • Sharing of annual profits paid out in bonuses
  • Excellent Health & Dental benefits plan, Life insurance, AD&D. LTD and Flex Plan
  • 401(k) savings plan with employer matching upon eligibility
  • 12 paid holidays a year
  • 3 to 5 weeks of vacation per year, with credit for prior industry experience
  • Professional and career development opportunities


What we can offer you:

  • Strong commitment to safety in the workplace
  • Grounded and family-oriented workplace in a progressive environment that is at the forefront of a fast-evolving business sector
  • Commitment to the training and wealth of opportunities for career development across job categories, project types and locations around North America


Graham is an Equal Opportunity Employer, and employment selection decisions are based on merit, qualifications, and abilities. Graham does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by country, regional or local law.


Build your career.


Applications will only be accepted as online submissions through the Graham website.
Applicants with disabilities will be accommodated if you are unable to apply online.


Please, no unsolicited resumes or phone inquiries from agencies, thank you.


Graham Management Services LP
#120 - 13555 SE 36th Street

Bellevue, WA 

The Graham Advantage

• We are one of North America’s largest General Contractors

• Graham is 100% employee owned

• We champion development of our employees, including having accredited PMP and Gold Seal training available in-house

• We have a balanced portfolio of exciting, challenging, and career-defining projects

Build Your Career!





Nearest Major Market: Spokane