Summary

We are seeking a talented and enthusiastic Workforce Benefits Specialist to join our team for a 16-month coverage!

Reporting to the Workforce Benefits Manager, the Workforce Benefits Specialist provides support and service to employees and internal partners in all areas of benefits and retirement savings plan administration. They perform the day-to-day execution of benefits tasks, including responding to inquiries, reporting, and supporting the organization in the execution of benefits initiatives.

The incumbent has knowledge and experience in core HR principles and practices, including fundamental understanding of compensation and benefits. They possess a strong attention to detail and a commitment to confidentiality and professionalism with accordance with company policies and procedures.

The Workforce Benefits Specialist will be responsible for:

• Perform day-to-day administrative processes for our benefit and retirement savings programs in alignment with plan documents, processes and procedure documentation, and compliance with legal and regulatory requirements.
• Provide excellent customer service to employees and team members from a diverse organization who are seeking additional information relevant to company programs, policies, processes or services.
• Provide direct email and phone support regarding benefits, retirement savings and leave related questions, and source information to research and answer questions as necessary.
• Respond to and manage the wide variety of inquiries (phone/email/chat/in person) in a client-centric and timely manner.
• Provide guidance and support to the business and Workforce Coordinators, Advisors and Managers relating to programs, policies, processes or regulatory requirements.

• Become proficient with various internal and external vendor platforms; build and maintain positive relationships with internal partners and external vendors.
• Arrange and coordinate initiatives to educate employees on various benefit resources, processes, and programs.
• Renew and maintain the Benefits Resource library with current and up to date benefits documents.
• Prepare and distribute benefits information materials to employees and stakeholders.
• Partner with others in the People Services team, Payroll, and external vendors to effectively troubleshoot errors and complex benefit matters.
• Educate and support employees, advisors and managers to ensure standard leave procedures are followed consistently.
• Communicate with Occupational Health to support employee leave management as required.
• Update internal process and procedure documentation.
• Perform ad-hoc support as requested by Manager, including items such as testing, auditing and project work.
• Communicate ideas, plans and priorities to others.
• Listen, probe and work to understand feedback and other people’s thinking.
• Establish honest, open, trusting relationships.

What you need to succeed:

• Certificate or diploma in HR or business administration is an asset.
• 2-5 years’ experience in HR or administration in an organization with similar size and complexity; experience in the construction, engineering, or heavy manufacturing industry is an asset.
• Experience in benefit and/or retirement savings plan administration is an asset.
• Exceptional customer service skills, with effective communication skills, both verbal and written.
• Strong analytical, critical thinking, sound judgement and problem-solving skills with keen attention to detail and data integrity.
• Ability to work independently, think and plan ahead, bring issues to the attention of the Workforce Benefits Manager.
• Solution-orientated with ability to collaborate and build strong relationships with key stakeholders, peers, and team members.
• Ability to prioritize and multitask as well as adapt to changing priorities.
• Proficient technology skills including MS Office Suite; SAP and ServiceNow experience is preferred.
• Commitment to principles and practices related to confidentiality and sensitivity.
• Has a high standards of professionalism and integrity.

COME AND GET YOUR BOOTS DIRTY

With a significant presence in the construction, industrial maintenance, and turnaround sectors, Jardeg is the largest recruiter of skilled trades in Canada. Annually, we support approximately 10 million hours of work and provide recruitment services for 10,000+ people.

If you’re a tradesperson working in Canada, our position across commercial, infrastructure, and industrial construction, plus maintenance and turnarounds means we have more than just a job for you. We have a lifetime of work.